The Perils of Human Services ...

A conversation I had with a customer .... (note: this occurred on Monday)

Customer: "Hi! *embarrassed laugh* Silly me. I wasn't by my calender when I made my appointment. Was that tomorrow or Tuesday?"


Me: "*blinks* Well, just one minute while I check the schedule. *very confused, puts customer on hold, slowly makes way to big board where we keep a hard copy of the schedule* Hey? *calling out to the other woman in the office*"

Other Woman: "Yeah?"


Me: "Today is Monday, isn't it?" (I've been known to get my days mixed up before.)

Other Woman: "Yeah."

Me: "*blinks, checks that she is on Tuesday, goes reluctantly back to the phone* Ma'am? Your appointment's tomorrow."

Customer: "Oh. Well I could have sworn that I heard Tuesday when I made the appointment."

Me: "Ma'am, it is Tuesday -"

Customer: "You said it was tomorrow."

Me: "*hesitates then bites the bullet* Ma'am tomorrow is Tuesday."

Customer: "But today's Sunday!"

Me: "Ma'am ........ today is Monday."

...................

She laughed when she realized that I was right, but it was rough going there for a while. Next time (if there is one), I'm making my boss take the call. Let him deal with it; I don't get paid enough. *grins*